Daisy Award Winners and Recipients
Congratulations to each of our DAISY award recipients. Their incredible commitment to providing exceptional patient care is evidenced in each of their nomination stories listed below.
Dorothy Dickey, RN: Phoebe Putney Memorial Hospital
January 2016, Daisy Award Winner - Carlton Breast Health Center
"When I first read about this award, Dorothy was the first person that came to mind for many reasons. My first medical encounter with Dorothy was 36 years ago when she worked in Labor and Delivery and she was my nurse. She had just come on duty at 11p.m. and she could not have been any more upbeat and encouraging as she helped keep me distracted while the spinal tap was administered until I went into delivery. She made the painful experience of child birth much more bearable because of her outgoing personality, the care she provided and her genuine concern for my well-being.
A number of years later, there she was again, providing her knowledge and expertise when I was a patient at Albany Surgical Associates. She calmed my fears and answered my questions in such a comforting way. She came in the room smiling and I left the room smiling, because of her nursing skills and out-going personality.
Fast forward to several years ago when, following a mammogram and a sonogram, I was called back to the Carlton Breast Health Center for an ultrasound. I was not only scared of what the outcome might be, but very anxious because I was to leave town for a week on a family vacation which caused the ultrasound to be scheduled over a week later. It was Dorothy who learned of my plans and made sure that I was worked into the busy diagnostic schedule and informed of the results before leaving town so that, hopefully, I would be able to leave on my vacation with great peace of mind, which I did. This kind gesture on her part was a true gift that words can’t describe.
Most recently, my 38-year-old daughter was diagnosed with breast cancer. While that was a very dark day for our family, once again, it was Dorothy who brightened our situation by sitting with my daughter following her meeting with the doctor until I could get to the hospital to be with her. She answered our many questions with such expertise and calm and her reassurance was invaluable. She was there for us in a way that means more than words can describe. Having been a breast cancer patient and now survivor herself, her words meant a great deal knowing she had already been on the journey ahead of us. Dorothy became a great resource for both my daughter and me and, through it all, her true concern was evident. She found out when my daughter’s surgery was scheduled and came down to Surgical Waiting to check on her that day-what a special nurse!
This nurse exemplifies what the DAISY AWARD is all about. She always puts her patient first. She goes over and above what one would expect and does it with such a happy spirit and always with a bright smile on her face, never showing any reason for what might be a negative outcome. Our experience at PPMH throughout the cancer experience was one of ultimate caring and excellent medical care and this nurse played a big part in that experience. I will be forever grateful that she was there the night my baby was born and there again when it was not such a happy occasion. Phoebe is a better place because of Dorothy, her dedication to what she loves to do, and the compassion with which she does it."
-- The Patient
Rosylind Martin, RN: Phoebe Putney Memorial Hospital
December 2015, Daisy Award Winner - Behavioral Health
"Nurses on Phoebe’s 3 East and 4 East floors respectively provide services that I feel go unacknowledged a great majority of the time. Nurses on the behavioral health floors work as members of a multidisciplinary team where collaborating with other providers in treatment planning and interventions occurs on a daily basis. Nurses on these floors understand the importance of integrated behavioral care and how much more effective treatment outcomes are for patients that have their primary care providers, psychiatrists, therapists, nurses and techs all working together. It is not uncommon for any member of our staff to go above and beyond in their efforts to assist our unique patients and the difficult situations that they often find themselves in while admitted to our floor. One particular patient admitted to our floor found himself in an extremely difficult situation, where he had no family or friends to support him and nowhere to live upon discharge. In addition, the patient was battling depression, feeling suicidal, undergoing dialysis treatment and experiencing dangerously low blood sugar levels, all while facing the reality of being homeless and having to sleep on the streets for the first time in his life. Rosylind went the extra mile to advocate for this patient when he no longer had the will to do so for himself, and through her shear determination and “never give up on a patient spirit”, we were able to secure 24 hour, supervised residential housing for him where he could receive the care he needed and the time it will take for him to get his life back on the right track. Though this patient’s gratitude to Rosylind may have been enough for her, I feel as though her honor, compassion and care for this patient clearly demonstrates how her actions keep with the highest traditions of Phoebe Putney Memorial Hospital’s vision to provide world-class health care with hometown commitment, mission to deliver the best possible care and exceed the expectations of all we serve, and values to our people, relationships, reputation, excellence, efficiency, and commitment. It is for these reasons that I nominate Rosylind Martin for the prestigious Daisy Award."
-- Fellow Phoebe Family Member